Refund and Policy
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Refund and Policy
Overview
At PhatBoyFireworks, we are committed to providing our customers with top-quality products and services. However, we understand that sometimes things don’t go as planned. Our Refund Policy outlines the process and conditions for requesting refunds.
Eligibility for Refunds
Refunds are granted under the following circumstances:
- Damaged or Defective Products: If your item arrives damaged or defective, please contact us immediately. We will guide you through the process for returning the item and issuing a refund or exchange.
- Incorrect Products: If we mistakenly ship the wrong product to you, please notify us within 7 days of receiving your order, and we will provide instructions for returning the item for a full refund or exchange.
Refund Process
To initiate a refund:
- Contact Us: Reach out to our customer service team at [your contact email or phone number] with details of your order and reason for the refund request.
- Return the Product: Once your refund request is approved, you may be asked to return the product in its original condition and packaging.
- Refund Issued: After we receive and inspect the returned item, your refund will be processed. The refund will be credited to your original payment method within a certain number of days, depending on your payment provider.
Non-Refundable Items
Certain products may not be eligible for a refund, including:
- Used or opened fireworks: For safety and regulatory reasons, fireworks that have been used or opened are not eligible for a refund.
- Final sale items: Products marked as final sale or non-returnable at the time of purchase cannot be refunded.
Cancellation Policy
If you wish to cancel an order:
- Before Shipment: If your order has not yet shipped, we can cancel it and issue a full refund.
- After Shipment: If your order has already been shipped, you may still request a return under the conditions outlined above.
Processing Time
Refunds are typically processed within 7–14 business days after receiving the returned product. However, please note that processing times may vary depending on your payment method and bank policies.
Contact Information
For any questions or concerns regarding our Refund Policy, feel free to reach out to our customer support team at:
- Email: info@phatboyfireworks.ca
- Phone: 1-800-438-2614
We aim to make your experience with PhatBoyFireworks enjoyable and hassle-free. If you have any issues with your order, please don’t hesitate to contact us – we’re here to help!