Phatboyfireworks.ca

Welcome to Phatboy Fireworks

Frequently Asked Questions

Frequently
Asked Questions

How can a guest order the product?

A guest can easily order products from our website by browsing through our selection of fireworks and other items. Once you've found the products you'd like to purchase, simply add them to your cart. Afterward, proceed to the checkout page where you’ll need to enter your shipping and payment details. You can complete the purchase without creating an account, and you'll receive a confirmation email with all the details of your order.

How can add vendor role to the customer?

To add a vendor role to a customer, you’ll need to log into your admin panel and navigate to the user management section. Once there, locate the customer you wish to assign the vendor role to. Edit the customer's profile and assign them the "Vendor" role from the available options. After saving the changes, the customer will have access to vendor privileges, such as managing their own products and viewing sales reports, depending on the system setup. If you need any assistance with the process, feel free to contact our support team.

How to add coupon code?

To add a coupon code to your website, log in to your admin panel and navigate to the "Coupons" or "Discounts" section, depending on your platform. Click on "Add New Coupon" or "Create Coupon" and fill in the required details, such as the coupon code, discount type (percentage or fixed amount), and any usage restrictions (like minimum order value or expiration date). After saving the coupon, it will be available for customers to use during checkout by entering the code in the designated field. Make sure to test the coupon to ensure it works as expected before promoting it to your customers.

How to buy several products at once?

To buy several products at once, simply browse through our website and add the items you want to your shopping cart. You can continue shopping and keep adding products to your cart as you go. Once you’ve selected all the items you wish to purchase, go to your cart and review your selections. If everything looks good, proceed to checkout, where you can enter your shipping and payment information to complete the order. You can buy multiple products in one go, making the process quick and easy.

How to change customer's address?

To change a customer's address, log in to your admin panel and navigate to the customer management section. Search for the specific customer whose address you need to update. Once you’ve located their profile, click to edit the details and update the address information. After making the necessary changes, save the updated details. The new address will now be reflected in the customer's account for future orders. If the address change is for an existing order, you may need to manually update it in the order details as well.

What benefits can a customer take?

Customers can enjoy a variety of benefits when shopping with us. These include access to exclusive discounts, seasonal promotions, and special offers on select products. Our customers can also enjoy fast and reliable shipping across Canada, along with the convenience of secure online payments. Additionally, we offer loyalty programs that reward repeat customers with points or discounts on future purchases. Plus, our customer support team is always ready to assist with any questions or concerns to ensure a smooth shopping experience.

What is the difference between a simple and variable product?

A simple product is a single item with a fixed set of attributes, such as size or color, that does not have any variations. For example, a firework pack in one size and color is considered a simple product. On the other hand, a variable product offers multiple options or variations, such as different sizes, colors, or flavors. For instance, a firework product that comes in different sizes or styles would be considered a variable product. Customers can select their preferred variation from the available options when purchasing a variable product.

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